I received this email from a user i support “I am disconnected with my email….”
Got an email a while ago about asking my team to bump up three tickets to Matrix-level groups. Not 30 seconds after I got the email, a call comes in. It’s the very person who sent us the email, reciting word for word what was in the ticket. When I asked why she called, she said she wanted to make sure we worked on it as soon as possible.
So what was the issue and why was it so critical for her to call us immediately after emailing us? A couple computers were off the domain and she didn’t know how to add them back.
Just got an email from $parental.
“Skippy, I just bought a 128GB thumb drive and would it make sense to copy the entire contents of the 80GB drive on $oldLaptop, then transfer it to $newLaptop’s secondary drive? I want to make sure I don’t lose any files from it. Can I call you to walk me through the transfer or is there a simpler way to do this?”
It took me a few seconds to register the magnitude of what $parental was asking, and replied back saying that copying the entire damn drive would be a rather epic waste of time and space, since he only really needed a few dozen files of the (potentially) several hundred thousand files on the entire drive that had accumulated in the decade he owned $oldLaptop, which still had XP on it, and to just copy what was in his My Documents and on his Desktop and that should cover almost everything. I also mentioned I already had plans tonight that involved me not taking calls.
Oy, my brain hurts…
This morning, I got an email from Bert, a tech who I used to work with once upon a time. Some of you may remember him, and Bert is obviously not his real first name, I only call him this because he bears a stunning resemblance to Bert from Sesame Street, and he has a personality to match.
The email in question was to request a new code for his work smartphone. Problem is, he gave us no further information, such as what phone he has, the equipment ID code, nothing. I replied back with a request for all the information, and he answered all the questions but one… the site code. All the sites we deal with in The Matrix have a 3-digit code to differentiate them at our level, and it’s even in the local site logins, PC names, and so on, so I was wondering why instead of putting the site code, he simply put in a question mark with the comment “I have no idea what this is.”
Really? Seriously? You’ve been working there at the same site for 20 years now, and have no idea what the site’s code is, despite logging in with it literally every day you’re at work?