Got a message from one of my customers. He says his computer shut down and then gave him a message saying he has 128000 pieces of malware and he needs toc all Microsoft. Now this user instead of calling me went and paid for it despite my always telling him not to fall for these things. I of course called hm back and tld him to power down the pc in hopes it gets them out! Now he is calling his credit card company to report the fraud. Lesson #1 always call your computer guy first! SMH
I installed a new computer for a customer to replace their 6+ year old desktop. It’s clearly a different computer a full sized tower compared tot he micro they had before and it has Win 10 as opposed to Win7. I get done setting it up (join to domain, have user log in etc) and the user turns to me and asks when she is getting her new computer. I’m like this is your new computer… her comment was then why isnt my screen bigger. Turns out she wanted a new monitor with the pc and they didn’t order one for her.
I received this email from a user i support “I am disconnected with my email….”
This came after i dealt with them back in forth over missing files only to find out what they said and they meant were 2 different things. I need to slow things down dont use so many big words you know “userize it”
Get an email from a customer saying they cant print. I replied i’ll remote in and look. What does he do… he shuts down the computer. How the frack can i fix the printing issue if the computer is powered off?