I am such a terrible person…
I truly believed that the techs on-site would be as well educated and knowledgeable as myself when it came to matters of tech support… especially since they get double (or more) kudos than I do on payday.
From today I shall treat them like PFY’s that have never seen a computer before today.
May the $dieties have mercy on anyone who complains about me being condescending…
“We’re connected to the same air-conditioner system as them, because we’re supposed to smell what they want.”
If you’re going to insist on using the username you THINK it is instead of the username it really is. I’m going to let you solve it on your own…
Wow… so good to see all the familiar nametags again… Used to be TrueTenacity… but times and life have changed…
Just had a call from a user working remotely that managed to lock out the password. User needs the password reset yesterday as he’s on a deadline and needs to work.
I verify and reset the password only for him to still be unable to log in.
“Are you putting in the password I just gave you?”
“Yes, it’s not working though”
“What password are you using?”
“$password I gave him plus extra characters pulled from the ether”
“The password is $password, not what you’re putting in, try that one.”
“Wow… it worked! Thanks!”