Thanks for setting up the site, Skippy.
I see Riff is still tapping the keyboard instead of playing tiddlywinks; hey dude!
Hide the beer and the picnic baskets! The CyBear is back!
Thanks for setting up the site, Skippy.
I see Riff is still tapping the keyboard instead of playing tiddlywinks; hey dude!
Hide the beer and the picnic baskets! The CyBear is back!
Without the revealing details: a call comes in from a customer that hung up on another agent. The caller complains about the previous agent’s accent, but the caller has their own, stronger, regional/cultural accent. The caller is trying to get a different resolution to a correct diagnosis and solution. REALLY?!