Thanks for setting up the site, Skippy.

I see Riff is still tapping the keyboard instead of playing tiddlywinks; hey dude!

Hide the beer and the picnic baskets! The CyBear is back!

Without the revealing details: a call comes in from a customer that hung up on another agent.  The caller complains about the previous agent’s accent, but the caller has their own, stronger, regional/cultural accent.  The caller is trying to get a different resolution to a correct diagnosis and solution.   REALLY?!