Wow… so good to see all the familiar nametags again… Used to be TrueTenacity… but times and life have changed…
Just had a call from a user working remotely that managed to lock out the password. User needs the password reset yesterday as he’s on a deadline and needs to work.
I verify and reset the password only for him to still be unable to log in.
“Are you putting in the password I just gave you?”
“Yes, it’s not working though”
“What password are you using?”
“$password I gave him plus extra characters pulled from the ether”
“The password is $password, not what you’re putting in, try that one.”
“Wow… it worked! Thanks!”