The other day I got, bar none, the funniest call I’ve gotten in a long time. Over the weekend, the Tier 1 Desk Monkeys installed a major upgrade of the ticketing system, something which took the entire weekend. There were a number of issues that occurred (too many to list) but after we were able to get into the ticketing system again, a Tier 1 Desk Monkey called to complain that he couldn’t log into $ticketingSystem. It took everything I had to stifle my laughter because not only do we have no access whatsoever to $ticketingSystem, but his team is the very team in charge of the upgrades and ensuring that everything was up and running. So, through stifled laughter, I had to tell him to contact the members of his own team to be able to get back in since there was little to no chance we could help him, as the Tier 1 Desk Monkeys made it abundantly clear in times past that they will, under no circumstances, give us admin rights to the server, nor would they allow us to add/edit/change accounts on there.
The irony, the desk monkey who called was one of the few “senior” techs who remained when their company was essentially purged when new management came in, so he should’ve known better than to call us.