Little behind the times…

Got a call today, saying there was a critical notification reminder from a site. Some folks in one area couldn’t dial 1-800 numbers from their work phones, but they could dial extensions and other outside numbers, demanding their ability to dial 1-800 numbers be fixed immediately, insisting that it affected patient care.

I guess at some point, the people who couldn’t dial the 1-800 numbers, and the Tier 1 Desk Monkeys didn’t realize that cell phones exist and can dial these numbers, since no where was it listed anywhere in the ticket and the notification reminder that anyone even tried that.

But it affects patient care…