A ticket was forwarded to us by $localCIO, and we couldn’t kick it back fast enough. A secretary for $bigImportantPerson wanted the ability to set her own homepage, when all users by policy are supposed to have their homepage set to the Intranet page of $localSite.
We emailed $localCIO and $secretary, asking for justification to change this since this normally isn’t allowed for anyone. The response $secretary gave us was “Because I’m the secretary for $bigImportantPerson. I want to choose my own homepage.” We denied the request and closed the ticket because using the excuse that you work for someone is woefully inadequate permission to justify changing policy.