Got an email a while ago about asking my team to bump up three tickets to Matrix-level groups. Not 30 seconds after I got the email, a call comes in. It’s the very person who sent us the email, reciting word for word what was in the ticket. When I asked why she called, she said she wanted to make sure we worked on it as soon as possible.
So what was the issue and why was it so critical for her to call us immediately after emailing us? A couple computers were off the domain and she didn’t know how to add them back.