… that the user was delusional enough to think the rules just didn’t apply to her.
The Tier 1 Desk Monkeys just kicked a ticket our way and all three of us on shift agreed this one can wait. A user stated she hadn’t been an employee, let alone on site since April 2015, but she decided to come in today and was unable to log in to anything. When the Desk Monkey said her NT account had been completely deleted from AD, and her $patientDB account was flagged as Terminated, she stated this was unacceptable, and demanded everything be reinstated immediately, for no other reason than because she had the letters MD after her name.
The Desk Monkey said they couldn’t do anything and had to send it elsewhere, but the starfish was upset because apparently she was under the impression that her accounts would simply stay the way they were forever, and weren’t going to be deleted under any circumstances, as opposed to the standing procedure that NT accounts become disabled after 90 days, deleted after 180 after lack of use, and $patientDB accounts get flagged for Termination after 180 days, also for lack of use.
When the ticket came our way, we decided to send it right back to teh local site from whence it came, and let the ISSO handle it when they come in first thing on Monday.