Without the revealing details: a call comes in from a customer that hung up on another agent. The caller complains about the previous agent’s accent, but the caller has their own, stronger, regional/cultural accent. The caller is trying to get a different resolution to a correct diagnosis and solution. REALLY?!
One thought on “Your complaining about WHAT?”
Leave a Reply
You must be logged in to post a comment.
The right answer, in the wrong accent, is clearly wrong… so now he wants the wrong answer in the right accent. Obvs.