F*cking Comcast…

Comcast, about the only thing they’ve got going from them is speed. I swear they’ve actually managed to hire people to their call centers that are less capable than automated voice reception systems. When I call in, the automated system can automatically figure my account with just Caller ID and authenticates with just the last 4 of my social. Then, once I finally get through to a “human”, they want my name, address and, last 4 of my social, again. It’s a pretty sad state of affairs in the Turing Test world when the humans are obvious because of the staggering level of stupid.

2 thoughts on “F*cking Comcast…

  1. Actually… because a person can do more damage to your account than the IVR can, I suspect the contract requires that the person do a little more verification. I know what artificial intelligence is. Does being ordered to be dumber than the IVR constitute artificial stupidity?

  2. That has got to be the best quotable statement i have heard in a long time!!

    “It’s a pretty sad state of affairs in the Turing Test world when the humans are obvious because of the staggering level of stupid.”

    I am going to have to use that someday.

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