Office Space kinda day

Today, I seriously felt like I was in Office Space…

Within a 45-minute time span, I was called three times, emailed four times, and even instant messaged twice, all by separate Tier 1 Desk Monkeys within the same office, all for the same problem. The utter lack of anything resembling coordination of any kind was as laughable as it was sadly typical. In fact, after the 2nd phone call with one Desk Monkey telling me that she had submitted an official outage notification, I was immediately IM’d by another one from the same team, asking me if I was going to submit an outage notification. I swear I could FEEL what it was like to go insane because I had to sit there and tell her that her co-worker, who she admitted worked three desks down from her, had JUST submitted the very outage notification she had just asked me to put in for this. And bear in mind, this was already after the local site had already called in to put a separate outage notification of their own… over an HOUR earlier, and which we were well aware of. Even Chicken Little got in on the action by asking us (again, after two outage notifications were already submitted), asking us if we had verified this in fact was a major service disruption, and if an outage notification was being put in…

And pray tell, what was so important that eight separate people felt the need to contact me within a 45-minute timeframe? A single network switch was down in a remote office because the (very old) UPS it was plugged into finally failed, and the three people in that office felt compelled to insist that the Desk Monkeys put it in as a high-priority issue, even though they had no dealings with patients whatsoever.

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