Two related diseases…

I’m of course referring to the “Oh By The Way” virus and the infamous “While You’re Here” syndrome…

These two have effectively identical symptoms, in that when you’re convinced to do one seemingly simple task, the luser will try to rope you into doing many other tasks that they have piled up. So when you finish updating their Windows to Windows 10, they then expect you to replace their mouse with one they haven’t even bought yet, install a $2500 65″ 4K HDTV by yourself on their wall with no tools or wall mount (and them constantly changing their minds about where they want to put it) when they were too cheap to spring for the $40 professional installation, setting up and teaching them how to use their “new-fangled” iPhone their grandkids got for them, figuring out why their 15 year old laptop with Windows 98 is “so darn slow”, the one they haven’t turned on in 2 years, and explaining the concept that even though their laptop is wireless, their printer isn’t and needs to be plugged in for them to print that recipe they wanted printed out 18 months ago.

And these people wonder why we get so burned out, why we charge so damn much, and why we simply walk away after being there 6 hours longer than planned.

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